Myth: Adjusters are your friend

I just read this on Ben Glass' Northern Virginia Injury Board website. Ben is among the best of the best in terms of personal injury lawyers. He is known nationally and is a great guy.

That being said, people often tell me that the adjuster seemed so nice and like a friend. And, the good adjusters will seem nice. Why? Because they don't want to pay you full value for your case. If they are mean, you will go get an attorney. If you are nice, you are less likely to do so.

Proof that adjuster's are not your friend? Read this article from Ben's blog. An adjuster from Nationwide insurance made some not so nice remarks about an attorney. Now, I may not like every adjuster I deal with, and it is common to run into issues since it is an adversarial system, but you will not catch me talking bad about an adjuster. Why? It is unprofessional. However, some adjuster's dont mind talking bad about attorneys.

Comments

[Jonathan]

It does apply. The adjuster is going to do what he or she has to do to save the insurance company money.

[Mark Quiambao]

Hi, I was wondering if they still have the same motives when the other party is at fault and its known, and also if the other party is a different insurance company. Does this change anything?

[Sam]

Every child should learn that insurance adjusters are not their friend. People should tell their friends, relatives, co-workers, etc the same thing: Insurance Adjusters are focussed on paying you as little money as possible.

Under no circumstances allow them to record your statement. When they ask for permission to record your statement, say NO! Tell them to put their questions in writing and mail it to you.

Do not be deceived by their friendly nature. They are a classic example of modern day trojan horses.